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If you would like to see a copy of our extensive constitution please approach one of our friendly staff members at reception or alternatively contact us and we would be happy to send you a copy.





Privacy Policy of Coorparoo RSL and Community Club, liquor licence number 92228


The Privacy Policy applies to personal information collected by the club, as the club is an applicable organisation under the Privacy Act 1988 (Cth), which governs the way private sector organisations collect, use, keep secure and disclose personal information.

The Privacy Policy outlines:

  •   how and when the club collects personal information;

  •   how the club uses and discloses personal information;

  •   how the club keeps personal information secure, accurate and up-to-date;

  •   how an individual can access and correct their personal information; and

  •   how the club will facilitate or resolve a privacy complaint.

    We recommend that you read and understand the Privacy Policy and keep it for future reference. If you require any clarification, you can contact us on the address at the end of the document.

1. Personal information
1.1. What is Personal Information?

  1. (a)  Personal information is defined under the Privacy Act 1988 to mean information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is reasonably identifiable, from the information or opinion.

  2. (b)  Some examples of personal information are your name, residential address, email address, bank details, photos and opinions on your likes and dislikes that can identify you (see paragraph 3.2 below).

2. Sensitive Information

  1. 2.1  What is Sensitive Information?

    1. (a)  Sensitive information is a subset of personal information.

    2. (b)  It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.

  2. 2.2  Collection of Sensitive Information

    1. (a)  In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you.

    2. (b)  The type of sensitive information we may collect from you or record about you is dependent on the services provided to you by the club and will be limited to the purpose(s) for which it is collected.


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(c) We do not use sensitive information to send you Direct Marketing Communications (as defined in paragraph 8 below) without your consent.

(d) We will not collect sensitive information from you without your consent. 2.3 Consent to collection of certain types of sensitive information

We may collect certain types of sensitive information where you have consented and agreed to the collection of such information.

We will obtain your consent at (or around) the point in time in which we collect the information. The main type of sensitive information that we may collect (if any) will usually relate to you’re:

  1. (a)  criminal record (if any);

  2. (b)  special food or dietary requirements due to medical, cultural or religious reasons;

  3. (c)  biometric identification, such as finger print scans;

  4. (d)  membership of political organisations and political opinions;

  5. (e)  racial origin and religious beliefs, to the extent these are ascertainable from any photographic identification (such as a driver’s licence or passport);

  6. (f)  gambling habits;

  7. (g)  philosophical beliefs, if applicable; and

  8. (h)  health or medical information,

but only if the sensitive information is necessary for, or incidental to, the purposes of collection set out in paragraph 5.

3. Collection of your personal information

  1. 3.1  We will only collect personal information that is necessary for us to provide our products and services to you. This depends ultimately upon the purpose of collection and we have set out the general purposes of collection at paragraph 5 below.

  2. 3.2  The type of information includes (but is not limited to) the following:

    1. (a)  your contact information such as full name (first and last), e-mail address, current postal address, delivery address (if different to postal address) and phone numbers;

    2. (b)  details relating to your employment (if applicable) or your previous employment, which shall include, but is not limited to, obtaining your tax file number and superannuation details;

    3. (c)  your date of birth;

    4. (d)  proof of your identity (including, but not limited to, driver’s licence, passport, birth certificate);

    5. (e)  any sensitive personal information listed in paragraph 2.3;

    6. (f)  if applicable, emergency contact details;


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  1. (g)  details required as part of your club membership or visitation, including but not limited to the information required under the members and visitors registers;

  2. (h)  whether you participated in any activity or event organised by the club;

  3. (i)  photographs or video footage taken at our premises, which may include you;

  4. (j)  your opinions, statements and endorsements collected personally or via surveys and questionnaires, including but not limited to your views on the products and services offered by the club;

  5. (k)  if you are requesting products or services from us or we are purchasing goods or services from you, then any relevant payment or billing information (including but not limited to bank account details, direct debit, and credit card details, billing address, repayment information and invoice details).


  1. 4.1  As far as possible or unless provided otherwise under this privacy policy, we will collect your personal information directly from you. If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and the reason for it.

  2. 4.2  When you engage in certain activities, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information, which you may withhold or provide at your own discretion. It is optional for you to engage in these activities.

  3. 4.3  Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information we require in order for us to provide our services to you, we may be unable to provide or effectively provide our services to you.

  4. 4.4  If you use our website, we may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website. A cookie does not identify you personally but may identify your internet service provider or computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

5. Use and disclosure of your personal information

  1. 5.1  We will only use or disclose your personal information for the primary purposes for which it was

    collected or as consented to and/or as set out below.

  2. 5.2  You consent to us using and disclosing your personal information to facilitate a purpose in connection with:

    1. (a)  if required, the verification of your identity, including the verification of your date of birth, if applicable;

    2. (b)  facilitating membership or visitation requirements(for example, entry into the Register of Members which is available for public inspection by other members);

    3. (c)  provision of our products and services to you, which shall include but is not limited to:

(1) the administration and management of our products and services, including charging, billing, credit card authorisation and verification, checks for financial standing, credit-worthiness (including but not limited to undertaking an


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assessment for credit loss and obtaining credit references, if applicable), fraud and collecting debts; and

(2) to offer you updates, or other content or products and services that may be of interest to you;

  1. (d)  to facilitate the administration, management and improvement of the club, including but not limited to:

    1. (1)  the use of your personal information collected in accordance with paragraph 3.1 in the administration and management of the club;

    2. (2)  communications between Member Clubs(being those clubs which are members of Clubs Queensland), including but not limited to reciprocal arrangements and sharing of industry news;

    3. (3)  the management, governance and administration of the club, including but not limited to any management and governance meetings of the club ;

  2. (e)  if applicable, any requirement to include you in various registers maintained by the club including, but not limited to, the register of excluded persons;

  3. (f)  facilitating medical assistance in the event of a medical emergency, or to provide you with medical treatment as requested by you;

  4. (g)  your participation in any activity or event organised by the club or a third party organisation;

  5. (h)  your ability to attend other Member Clubs in Australia or New Zealand;

  6. (i)  co-ordinating, managing and maintaining good order and security of the club and our premises, which shall include but is not limited to protecting the rights and safety of other parties on our premises;

  7. (j)  investigating and reporting information to third parties regarding any accidents or incidents that may have occurred on our premises;

  8. (k)  the improvement of our services (including to contact you about those improvements and asking you to participate in surveys about our products and services);

  9. (l)  the maintenance and development of our products and services, business systems and infrastructure;

  10. (m)  marketing and promotional activities by us and our related bodies (including by direct mail, telemarketing, email, SMS and MMS messages) such as our customer loyalty programs and newsletters;

  11. (n)  to provide customer service functions, including handling customer enquiries and complaints;

  12. (o)  to offer you updates, or other content or products and services that may be of interest to you;

  13. (p)  our compliance with applicable laws;

  14. (q)  the transfer, and matters in connection with a potential transfer, of the club to another entity; and

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(r) any other matters reasonably necessary to continue to provide our products and services to you.

  1. 5.3  We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:

    1. (a)  when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose (secondary use);

    2. (b)  if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;

    3. (c)  if we have reason to suspect that unlawful activity has been, or is being, engaged in; or

    4. (d)  if it is required or authorised by law or formally requested by a statutory or regulatory authority.

  2. 5.4  In the event we propose to use or disclose such personal information other than for reasons in 5.1, 5.2, and 5.3 above, we will first seek your consent prior to such disclosure or use.

  3. 5.5  If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the end of this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your personal information will only be as required by law or as permitted by the Privacy Act1988 or by this privacy policy or otherwise with your consent.

6. The types of organisations to which we may disclose your personal information

  1. 6.1  We may disclose your personal information to other organisations. Examples of organisations

    and/or parties that your personal information may be provided include:

    1. (a)  other Member Clubs;

    2. (b)  Clubs Queensland and its related bodies;

    3. (c)  if applicable, Clubs Australia and Club New Zealand, and member clubs of Clubs Australia and Clubs New Zealand;

    4. (d)  offshore service providers, if any;

    5. (e)  related entities and subsidiaries of the club;

    6. (f)  third parties, such as trade suppliers and club sponsors;

    7. (g)  our contractors and agents, including but not limited to our professional advisors such as accountants, solicitors and auditors or other companies who assist us in providing our products and services to you.

  2. 6.2  Your personal information is disclosed to these organisations and/or parties only in relation to the goods or services we provide to you or for a purpose permitted by this privacy policy.

  3. 6.3  We take such steps as are reasonable to ensure that these organisations and/or parties are aware of the provisions of this privacy policy in relation to your personal information.


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7. Photographs and Closed Circuit Television

  1. 7.1  We use closed circuit televisions (CCTV) at certain locations throughout our premises (e.g. entry and exit) and surrounding areas. The CCTV is integral to our security system and CCTV images are stored for a minimum “retention period” of 28 days (unless an incident is identified, in which case the images are archived and retained for a minimum period of one year after the retention period unless they are given to the relevant authority (e.g. police or OLGR investigator).The CCTV footage must be archived if requested by the relevant authority.

    (Note: If an incident occurs at the venue, CCTV footage for the period leading up to, during and following the incident must be archived and where no incident has been identified, the CCTV footage is automatically deleted within 30 days after the retention period.)

  2. 7.2  As indicated in paragraph 3.2(i), we may take photographs of you attending our premises, and we may wish to use them for marketing and advertising purposes. Unless you advise us otherwise, you expressly agree and consent to the use of any photographs, which may include you, for the aforementioned purposes, without compensation.

8. Direct Marketing

  1. 8.1  You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) (Direct Marketing Communications) which we consider may be of interest to you.

  2. 8.2  Without limitation clause 8.1, if it is within your reasonable expectations that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.

  3. 8.3  You expressly consent to us disclosing your personal information to other organisations (including but not limited to organisations such as those listed in paragraph6.1) that may also use your personal information for sending you Direct Marketing Communications.

  4. 8.4  If at any time, you do not wish to receive any further Direct Marketing Communications from us, or others under paragraph 8.3, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us via the details set out at the end of this document.

9. Cross Border Disclosure

  1. 9.1  Any personal information that you provide to us may be transferred to, and stored at, a destination outside Australia, including but not limited to New Zealand and the United Kingdom, where we may utilise overseas data and website hosting facilities or have entered into contractual arrangements with third party service providers to assist us with providing our goods and services to you. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.

  2. 9.2  By submitting your personal information to us, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personal information. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this privacy policy.


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  1. 9.3  The Privacy Act 1988 requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the privacy principles contained within the Privacy Act 1988. By providing your consent, under the Privacy Act 1988, we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting personal information and have taken reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this privacy policy.

  2. 9.4  If you do not agree to the transfer of your personal information outside Australia, please contact us by via the details set out at the end of this document.

10. Data quality and security

  1. 10.1  We have taken steps to help ensure your personal information is safe. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the Internet is involved.

  2. 10.2  Notwithstanding the above, we will take reasonable steps to:

    1. (a)  make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

    2. (b)  protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and

    3. (c)  destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

  3. 10.3  However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:

    1. (a)  let us know if there are any errors in your personal information; and

    2. (b)  keep us up-to-date with changes to your personal information (such as your name or address).

11. Access to and correction of your personal information

  1. 11.1  You are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by law (e.g. secrecy provisions under the Anti Money Laundering and Counter Terrorism Financing Laws). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.

  2. 11.2  If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the end of this document.

12. Consent

  1. 12.1  You are agreeing to the terms of this privacy principle if you visit the club, use our website or by accepting the terms of one of our terms and conditions (relating to a product or service offer) which refer to this privacy policy.

  2. 12.2  We reserve the right to modify the privacy policy as our business needs require. We will notify you of such changes (whether by direct communication or by posting a notice on our website), after which, your continued use of our products, services or website or your continued dealings with us shall be deemed to be your agreement to the modified terms. If you do not agree to our


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continued use of your personal information due to the changes in our privacy policy, please contact us via the details set out at the end of this document.

13. Resolving Privacy Complaints

  1. 13.1  We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.

  2. 13.2  If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, you can tell us by contacting us.

  •   Telephone:

  •   Email:

  •   Post:

  • Please mark your correspondence to the attention of the club manager.

07 3397 9955
45 Holdsworth Street, Coorparoo QLD, 4151

  1. 13.3  In order to resolve a complaint, we:

    (a) will liaise with you to identify and define the nature and cause of the complaint;

    (b) may request that you provide the details of the complaint in writing;

    (c) will keep you informed of the likely time within which we will respond to your complaint; and

    (d) will inform you of the legislative basis (if any) of our decision in resolving such complaint

  2. 13.4  We will keep a record of the complaint and any action taken in a privacy register.

Date of Effect: 12 March 2014 




The Coorparoo RSL & Community Club will provide a safe and friendly atmosphere for community members to meet and socialise in a responsible environment.

Responsible Service of Alcohol:

  •   All front of house staff will be trained in RSA

  •   A register and copy of Statements of Attainments By Staff are kept by management

  •   Management constantly reinforce RSA principals and practices in every day trade

  •   Management support staff who practice and enforce RSA learning



  •   Minors will not be served alcohol

  •   Individuals procuring drinks for minors will be removed from the premises

  •   All patrons are required to provide acceptable evidence of age where there is any doubt they are under 25 years of age

  •   All staff are trained in what constitutes acceptable evidence of age under the Liquor Act 1992

  •   Management support staff who practice and enforce ID checking


Unduly Intoxicated & Disorderly Patrons:

  •   All staff are trained in identifying signs of undue intoxication

  •   Unduly intoxicated patrons will not be served

  •   Management support staff who do not serve unduly intoxicated patrons

  •   Unduly intoxicated patrons will be asked to leave the premises

  •   A taxi can be called for unduly intoxicated patrons, to take them home safely

  •   All staff actively monitor levels of undue intoxication of all patrons

  •   Management do not support drinking practices which foster a culture of binge drinking or encourage irresponsible consumption practices

  •   Management seeks to meet its duty of care obligations to all patrons

  •   Jugs of spirits or shots of spirits/liquors will not be permitted by staff



  •   All crowd controllers will wear ID as required by the Security Providers Act

  •   1993Management only employs crowd controllers licensed under Security Provider Act 1993

  •   A register and copy of current licences of crowd controllers are kept by management

  •   All crowd controllers are trained in the Responsible Service of Alcohol (RSA)

  •   A register and copy of Statements of Attainments for RSA are kept by management

  •   Crowd controllers will ask unduly intoxicated patrons to leave the premises if required

  •   Crowd controllers will organise taxis for unduly intoxicated patrons to go home safely

  •   All crowd controllers act respectfully towards patrons at all times

  •   Crowd controllers do not use excessive force in removing patrons

  •   CCTV is operational at entries and exits on the premises and throughout the club

  •   Crowd controllers will regularly monitor inside and outside the premise including carpark


Staff Training:

  •   Management encourage staff to be trained efficiently and effectively for their job

  •   All staff have signed off and agree to work according to this published House Policy

  •   A register is kept to ensure all staff have read and understood the House Policy

  •   Regular staff meetings are held to ensure staff are kept informed of changes in the industry

  •   Records are kept of all meetings attended by staff

  •   Coorparoo RSL at all times will provide adequate staff to service needs of patrons



  •   Free liquor and multiple quantities of liquor are not promoted off the premises

  •   Management do not heavily discount or offer free alcohol to encourage drinking for drinking’s sake

  •   Management do not promote activities that encourage harassment of patrons or staff

  •   Management will promote the amenities of the venue

  •   We strive to provide patrons with a relaxing, entertaining and enjoyable evening which encourages their patronage

  •   Management and staff are here to ensure patrons have a good time, one which they remember, and are pleased to return to have again


Responsible Hospitality Practices:

  •   We provide water free for patrons and bottle of water at a reasonable price to all patrons

  •   We sell light or mid-strength options at cheaper prices than full strength

  •   We will actively promote awareness of drink spiking issues

  •   We encourage you to monitor and control your consumption of liquor

  •   We will deter you from rapidly and excessively consuming liquor

  •   We will supply liquor in standardized quantities that can be recognized by you

  •   We will serve half measures of spirits if requested


Noise and Amenity:

  •   We respect our neighbours and ask you to respect them too

  •   We monitor entertainment and patron noise to comply with all prescribed noise levels

  •   We scrutinize behaviour in and around the vicinity of the premises

  •   We maintain an incident register recording all incident on or around the premises

  •   We have provided appropriate lighting around the venue for patrons comfort and safety

  •   We have a fire safety plan which is maintained and reviewed on a regular basis


Consultation with the Community and Key Stakeholder Groups:

  •   Management regularly attend local licensee forums and meetings

  •   Management actively participate in community events and forums

  •   We pride ourselves on being a responsible community citizen in the local business



Compliance with Laws:

 We comply with all mandatory laws including- -Liquor Act 1992
-Gaming Machine Act 1991
-Anti-Discrimination Act 1991

-Tobacco and other smoking products Act 1998 -Trade Measurements Act 1990
-Security Providers Act 1993
-Workplace Health & Safety Act 1995 -Industrial Relations Act 1999

-Workers Compensation and Rehabilitation Act 2003 -Food Act 1981
-Fire & Rescue Service Act 1990
-Local by-laws outlined by Local Government 




Gaming Machines

Gaming machines in clubs and hotels in QLD are programmed to return an expected average of up to 92% over a long period of time to the player. This player return rate is not an outcome of a single game but an average of many games on a gaming machine over a period of time. The reason for this is that gaming machines use the concept of chance and randomness. Chance is the likely outcome of a particular event and randomness is the order in which the outcome will occur.

For instance, the chance of getting a ‘head’ or a ‘tail’ when you toss a coin is 50/50 and there is no particular order in which the head or tail will occur (randomness). As gaming machines and games have far
more possibilities than a coin (which has only two possibilities – head or tail) the chance and randomness of achieving a winning outcome are very different, as illustrated in the table following. Generally, the higher the prize, the more unlikely it is to occur.



Keno uses a random number generator and the chances of winning the jackpot are as follows:

7  spot          1 in 40,979

8  spot         1 in 230,114 

9  spot         1 in 1,380,687 

10 spot        1 in 8,911,711


The average player return rate for keno is 75%.


The odds of winning for gambling on racing through the TAB are displayed on monitors In the club for each particular race. On average, the player return rate for this form of gambling is 84%.


The average player return rate for bingo is 90%. 


All the values shown as averages. It is likely that signi cant variations to these will happen during any session of play.

If the machine you are playing is a linked machine, the chance of a prize or combination occurring will be different to that above (but can only be better)

Source: OLGR Responsible Gaming Resource Manual (Clubs) Version 3 2013 





Coorparoo RSL & Community Club will endeavour to provide members and guests with a safe and responsible gaming environment.

The club will achieve this by ensuring that the following occurs:

Providing information on support services, mandatory training in responsible gaming practices for all club employees & ensuring that the following policy is fully implemented and monitored on a regular basis. The Coorparoo RSL & Community Club has developed the Responsible Gaming Policy, in consultation with management, employees and members, to minimise the harm associated with problem gambling.


In developing the Policy, the club has realistically taken into account:

  • Local community concerns on potential harm associated with gambling.

  • The role of the Club in providing a responsible gambling environment, including duty of care for members and patrons who may have a problem with gambling.

  • The rights and responsibilities of members and patrons who may have a gambling related problem.

  • A self-regulatory and voluntary instrument, the Responsible Gambling Policy demonstrates the clubs commitment to minimising the potential harm associated with gambling on its employees, members and patrons and the local community.


Reference Documents The reference documents for the Responsible Gambling Policy are the:

  • Gaming Machine Act (Queensland) 1991

  • Liquor Act (Queensland) 1992

  • Queensland Responsible Gambling Code of Practice

  • Section 1A of the Amendment of Gaming Machine Act 1991 states:


The object of this Act is to ensure that, on balance, the State and the community as a whole benefit from gaming machine gambling.

The balance is achieved by allowing gaming machine gambling subject to a system of regulation and control designed to protect players and the community through:

  • ensuring the integrity and fairness of games

  • ensuring the probity of those involved in the conduct of gaming machine gambling; and

  • minimising the potential for harm from gaming machine gambling


There is a correlation between the Responsible Service of Alcohol provisions within the Liquor Act (Queensland) 1992 and Responsible Gambling. The two relevant objects of the Liquor Act are:

  • to facilitate and regulate the optimum development of the tourist, liquor and hospitality industries of the State having regard to the welfare, needs and interests of the community and the economic implications of change; and

  • to regulate the liquor industry in a way compatible with:

  • minimising harm arising from misuse of liquor; and

  • the aims of the National Health Policy on Alcohol.


The Guiding Principle of the Queensland Responsible Gambling Code of Practice states:

The Queensland Responsible Gambling Code of Practice is based on shared commitment by the gambling industry providers to the guiding principle of ethical and responsible behaviour. This principle recognises the importance of customers and their well-being with a focus on minimising the potential harm of gambling. In addition, customer’s rights to privacy are respected.

Policy Goals The goals of the Responsible Gambling Policy are to:

  • Manage potential harm associated with gambling by creating a responsible gambling environment.

  • Educate and inform board/committee, management, employees, members and patrons and the local community about potential harm associated with gambling.

  • Create awareness of significant benefits that will arise where employees, members and patrons and the local community assist the Club in its endeavours to minimise potential harm associated with gambling.

  • Ensure compliance of the Gaming Machine Act 1991, Liquor Act 1992 provisions on responsible service of alcohol and the Queensland Responsible Gambling



What is Problem Gambling? Problem gambling exists when gambling activity results in a range of adverse consequences where:

  • the safety and/or well-being of gambling customers and/or their families and friends are placed at risk; and

  • negative impacts extend to the broader community


Some potential harmful effects of problem gambling on individuals and the community are:

  • Personal- stress, depression and anxiety, poor health and suicide.

  • Work and study - job loss, absenteeism, poor performance.

  • Financial - financial hardships, debts, asset losses, bankruptcy.

  • Legal - theft, fraud, scams.

  • Interpersonal - domestic violence, relationship breakdown, family neglect.

  • Community service - pressure on charities and public purses.


What is Responsible Gambling?

Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling.

Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, communities, the gambling industry and Government, to achieve outcomes that are socially responsible and responsive to community concerns.

Harm Minimisation Strategies

The Coorparoo RSL & Community Club has a responsibility to ensure that the Gaming Machine Act 1991, the Liquor Act 1992 and the Queensland Responsible Gambling Code of Practice are strictly adhered to in the provision of gambling products and services. Therefore, Coorparoo RSL & Community Club will implement the following strategies to minimise the potential harm associated with gambling:

1. Provision of Information

The Club will make available responsible gambling information, including the Club’s Responsible Gambling Statement, Player Information Booklet outlining odd/win rates of major prizes, Signage on potential harm associated with gambling and brochures on where to get help for problem gambling, for information of members and patrons and will alert them on the availability of this information by putting signage at suitable locations in the Club.

2. Interaction with Customers and Community

Coorparoo RSL & Community Club will designate a senior member to perform the Customer Liaison role. This role will include facilitating communication between members and patrons and the Club on responsible gambling issues, including compliant handling procedures and self-exclusion provisions.

Customer Complaints 

The Club will inform members and patrons about procedures for lodging complaints and will strive to deal with the complaints in a timely manner. Where the outcomes are not to the satisfaction of the complainant, the Club will inform the complainant of other avenues of redress, in particular Office of Liquor, Gaming and Racing, Liquor Licensing Division, Clubs Queensland and their Solicitor.

Training and Skill Development.

The Club will ensure that gambling-related service staff receive appropriate information and training, on an on-going basis, in responsible provision of gambling and gambling products. Staff will also be provided with appropriate training regarding the Responsible Gaming Policy so they are well informed and better positioned to provide advice and assistance to members and patrons regarding the Responsible Gambling Policy and its goals. Upon request, the Club will assist management and employees who may have a problem with gambling as outlined in the club’s Responsible Gambling Employee Support Policy.


3. Exclusion Provisions


Coorparoo RSL & Community Club will implement self-exclusion provisions at the request of members and patrons who think they may have a problem with gambling to control their gambling habits. The Club will provide a list of local community support agencies to members or patrons who request self-exclusion from the club and also encourage them to exclude themselves from other gambling venues in the area. The Club will undertake regular reviews of self-exclusion provisions to assess its effectiveness.

The club will assess each venue exclusion using a range of evidences sources. Venue exclusion will only be initiated after the option of self-exclusion has been exhausted. The club will ensure that all required forms are completed and the relevant staff notified of the exclusion.

4. Physical Environment: 


The Club will prohibit all persons under the age of 18 to gamble or be present in areas where adults are gambling and will alert members and patrons on these prohibitions by putting signage at suitable locations in the club.

Gaming Machines 

The Club will maintain gaming machines in premium condition for members and patrons enjoyment and will clearly mark unplayable machines.

Service of Alcohol 

The Club will not use free or discounted alcoholic drinks or happy hours to promote gambling. Members and patrons who are unduly intoxicated are not permitted to continue gambling.

Gambling Environment 

The Club will ensure a pleasant gambling environment for members and patrons. The Club will place a clock within designated gambling areas to make members and patrons aware of the passage of time.

Breaks in Play

The Club will encourage breaks in play by making members and patrons aware of other alternative forms of entertainment available at the Club and where possible providing self-service coffee and tea facilities away from gambling areas. The club will not encourage extended, intensive and repetitive play and will require members and players to purchase drinks from the bar.



Staff working in gambling areas are not to encourage gambling members and patrons to give them gratuities.



The Club will ensure that gambling-related service staff wear identification badges when on duty. Staff shall not play or permit any other person to play on their behalf gaming machines on the premises.

Player Privacy 

The Club will ensure all activities relating to gambling by members and patrons shall remain confidential and shall not be discussed with other members and patrons and members of the community.


5. Financial Transactions

Financial Policy:

 The Club will not locate ATMs in designated gambling areas or in the entry to designated gambling areas, where safe and practical. The Club will not extend credit for the purpose of gambling under any circumstances. A maximum cash limit for payouts applies and reflects the agreed maximum amount approved by the Office of Liquor, Gaming and Racing and Jupiter’s Gaming for keno for the club. If the winning amount is greater than this limit, either the whole amount can be paid by cheque or paid partly in cash to the maximum limit with the balance of the payout paid by cheque. Any cheque for winnings will not be cashed by the Club until the next trading day.

6. Advertising and Promotions

Advertising and Promotions Guideline

The Club will ensure that any advertising or promotions:

  • complies with the Advertising Code of Ethics as adopted by the Australian Association of National Advertisers;

  • is not false, misleading or deceptive;

  • does not implicitly or explicitly misrepresent the probability of winning a prize;

  • does not give the impression that gambling is a reasonable strategy for financial betterment;

  • does not include misleading statements about odds, prizes or chances of winning;

  • does not offend prevailing community standards;

  • does not focus exclusively on gambling, where there are other activities to promote;

  • is not implicitly or explicitly directed at minors or vulnerable or disadvantaged groups;

  • does not involve any irresponsible trading practices by the gambling provider,

  • does not depict or promote the consumption of alcohol while engaged in the activity of gambling;

  • And has the consent of the person prior to publishing or causing to be published anything which identifies a person who has won a prize.

  • Where appropriate, positive responsible gambling messages are incorporated in advertising and promotions.


Policy Implementation 

The club has commenced the implementation of the Responsible Gambling Policy and welcome comments and feedback on its contents.


Policy Review

The Club will review the Responsible Gambling Policy and make assessments of the Club gambling environment on a regular basis. The Club will make such changes as are reasonably necessary to comply with this Policy and the on-going responsible gambling environment for this Club.


Club Contact Details

Phone: 07 3397 9955 Address: 45 Holdsworth Street, Coorparoo, 4151. manager@coorparoorsl.com.au 

Gambling Help - External Links

Gambling Help Online

Queensland Government Gambling Help Services

Bet with your head, not over it. Responsible Gambling Gambling Helpline: 1800 858 858

The contents of this web section are not intended for minors or excluded patrons.

Free, confidential, 24 hours

If you require further information on responsible gambling or any clarification on the Responsible Gambling Policy, please contact a member of staff.